Last updated November 03, 2021
Thank you for choosing to be part of our community at Zumrafood ("Company",
"we", "us", or "our"). We are committed to protecting your
personal information and your right to privacy. If you have any questions or concerns
about this privacy notice or our practices with regard to your personal information,
please contact us at [email protected].
This privacy notice describes how we might use your information if you:
Visit our website at
- Download and use our mobile application — Zumrafood
- Use our Facebook application — Zumrafood
In this privacy notice, if we refer to:
- "Website", we are referring to any website of ours that references or links
to this policy
- "App", we are referring to any application of ours that references or links
to this policy, including any listed above
- "Services", we are referring to our Website, App, and other related services,
including any sales, marketing, or events
The purpose of this privacy notice is to explain to you in the clearest way possible
what information we collect, how we use it, and what rights you have in relation to
it. If there are any terms in this privacy notice that you do not agree with, please
discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do
with the information that we collect.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register
on the Services, express an interest in obtaining information about us or our products
and Services, when you participate in activities on the Services or otherwise when you
The personal information that we collect depends on the context of your interactions
with us and the Services, the choices you make and the products and features you use.
The personal information we collect may include the following:
Personal Information Provided by You. We collect phone numbers; email
addresses; usernames; passwords; names; delivery addresses; and other similar
Payment Data. We may collect data necessary to process your payment if you make
purchases, such as your payment instrument number (such as a credit card number), and
the security code associated with your payment instrument. All payment data is stored
by paymob. You may find their privacy notice link(s) here:
Social Media Login Data. We may provide you with the option to register with us
using your existing social media account details, like your Facebook, Twitter or other
social media account. If you choose to register in this way, we will collect the
information described in the section called
"HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true, complete and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
We automatically collect certain information when you visit, use or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you use
our Services and other technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our internal analytics
and reporting purposes.
Like many businesses, we also collect information through cookies and similar
technologies. You can find out more about this in our Cookie Notice:
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic,
usage and performance information our servers automatically collect when you
access or use our Services and which we record in log files. Depending on how you
interact with us, this log data may include your IP address, device information,
browser type and settings and information about your activity in the Services
(such as the date/time stamps associated with your usage, pages and files viewed,
searches and other actions you take such as which features you use), device event
information (such as system activity, error reports (sometimes called 'crash
dumps') and hardware settings).
Information collected through our App
In Short: We collect information regarding your push notifications, Facebook
permissions, when you use our App.
If you use our App, we also collect the following information:
- Push Notifications. We may request to send you push notifications regarding
your account or certain features of the App. If you wish to opt-out from receiving
these types of communications, you may turn them off in your device's settings.
- Facebook Permissions.
We by default access your
basic account information, including your name, email, gender, birthday, current
city, and profile picture URL, as well as other information that you choose to
make public. We may also request access to other permissions related to your
account, such as friends, checkins, and likes, and you may choose to grant or deny
us access to each individual permission. For more information regarding Facebook
permissions, refer to the
Facebook Permissions Reference
This information is primarily needed to maintain the security and operation of our
App, for troubleshooting and for our internal analytics and reporting purposes.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business
interests, the fulfillment of our contract with you, compliance with our legal
obligations, and/or your consent.
We use personal information collected via our Services for a variety of business
purposes described below. We process your personal information for these purposes in
reliance on our legitimate business interests, in order to enter into or perform a
contract with you, with your consent, and/or for compliance with our legal obligations.
We indicate the specific processing grounds we rely on next to each purpose listed
We use the information we collect or receive:
- To facilitate account creation and logon process. If you choose to link your
account with us to a third-party account (such as your Google or Facebook account),
we use the information you allowed us to collect from those third parties to
facilitate account creation and logon process for the performance of the contract.
See the section below headed
"HOW DO WE HANDLE YOUR SOCIAL LOGINS?" for further
- To post testimonials. We post testimonials on our Services that may contain
personal information. Prior to posting a testimonial, we will obtain your consent to
use your name and the content of the testimonial. If you wish to update, or delete
your testimonial, please contact us at [email protected] and be sure to include
your name, testimonial location, and contact information.
- Request feedback. We may use your information to request feedback and to
contact you about your use of our Services.
- To enable user-to-user communications. We may use your information in order
to enable user-to-user communications with each user's consent.
- To manage user accounts. We may use your information for the purposes of
managing our account and keeping it in working order.
- To send administrative information to you. We may use your personal
information to send you product, service and new feature information and/or
information about changes to our terms, conditions, and policies.
- To protect our Services. We may use your information as part of our efforts
to keep our Services safe and secure (for example, for fraud monitoring and
To enforce our terms, conditions and policies for business purposes, to comply with
legal and regulatory requirements or in connection with our contract.
- To respond to legal requests and prevent harm. If we receive a subpoena or
other legal request, we may need to inspect the data we hold to determine how to
- Fulfill and manage your orders. We may use your information to fulfill and
manage your orders, payments, returns, and exchanges made through the Services.
- Administer prize draws and competitions. We may use your information to
administer prize draws and competitions when you elect to participate in our
- To deliver and facilitate delivery of services to the user. We may use your
information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your
information to respond to your inquiries and solve any potential issues you might
have with the use of our Services.
- To send you marketing and promotional communications. We and/or our
third-party marketing partners may use the personal information you send to us for
our marketing purposes, if this is in accordance with your marketing preferences.
For example, when expressing an interest in obtaining information about us or our
Services, subscribing to marketing or otherwise contacting us, we will collect
personal information from you. You can opt-out of our marketing emails at any time
(see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
- Deliver targeted advertising to you. We may use your information to develop
and display personalized content and advertising (and work with third parties who do
so) tailored to your interests and/or location and to measure its effectiveness. For
more information see our Cookie Notice:
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to
provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use
your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary
to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we
may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally
required to do so in order to comply with applicable law, governmental requests, a
judicial proceeding, court order, or legal process, such as in response to a court
order or a subpoena (including in response to public authorities to meet national
security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is
necessary to investigate, prevent, or take action regarding potential violations of
our policies, suspected fraud, situations involving potential threats to the safety of
any person and illegal activities, or as evidence in litigation in which we are
More specifically, we may need to process your data or share your personal information
in the following situations:
- Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing, or
acquisition of all or a portion of our business to another company.
- Vendors, Consultants and Other Third-Party Service Providers. We may share your
data with third-party vendors, service providers, contractors or agents who perform
services for us or on our behalf and require access to such information to do that
work. Examples include: payment processing, data analysis, email delivery, hosting
services, customer service and marketing efforts. We may allow selected third parties
to use tracking technology on the Services, which will enable them to collect data on
our behalf about how you interact with our Services over time. This information may be
used to, among other things, analyze and track data, determine the popularity of
certain content, pages or features, and better understand online activity. Unless
described in this notice, we do not share, sell, rent or trade any of your information
with third parties for their promotional purposes.
- Offer Wall. Our App may display a third-party hosted "offer wall." Such an
offer wall allows third-party advertisers to offer virtual currency, gifts, or other
items to users in return for the acceptance and completion of an advertisement offer.
Such an offer wall may appear in our App and be displayed to you based on certain
data, such as your geographic area or demographic information. When you click on an
offer wall, you will be brought to an external website belonging to other persons and
will leave our App. A unique identifier, such as your user ID, will be shared with the
offer wall provider in order to prevent fraud and properly credit your account with
the relevant reward. Please note that we do not control third-party websites and have
no responsibility in relation to the content of such websites. The inclusion of a link
towards a third-party website does not imply an endorsement by us of such website.
Accordingly, we do not make any warranty regarding such third-party websites and we
will not be liable for any loss or damage caused by the use of such websites. In
addition, when you access any third-party website, please understand that your rights
while accessing and using those websites will be governed by the privacy notice and
terms of service relating to the use of those websites.
4. WHO WILL YOUR INFORMATION BE SHARED WITH?
In Short: We only share information with the following third parties.
We only share and disclose your information with the following third parties. If we have
processed your data based on your consent and you wish to revoke your consent, please
contact us using the contact details provided in the section below titled
"HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".
- Advertising, Direct Marketing, and Lead Generation
- Content OptimizationGoogle Site Search and
YouTube video embed
- Functionality and Infrastructure Optimization
- Invoice and Billing PayMob
- Retargeting Platforms Google Ads Remarketing ,
Facebook Remarketing and Facebook Custom Audience
- Social Media Sharing and Advertising Facebook
advertising and Facebook social plugins
- User Account Registration and Authentication Facebook Login, Google Sign-In and Apple Sign-In
- Web and Mobile Analytics Google Analytics,
Google Analytics for Firebase, Facebook Analytics and Hotjar
- Website Performance Monitoring Crashlytics and
Firebase Performance Monitoring
- Website Testing Google Play Console and
access or store information. Specific information about how we use such technologies and
how you can refuse certain cookies is set out in our Cookie Notice:
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our services using a social
media account, we may have access to certain information about you.
Our Services offers you the ability to register and login using your third-party social
media account details (like your Facebook or Twitter logins). Where you choose to do
this, we will receive certain profile information about you from your social media
provider. The profile information we receive may vary depending on the social media
provider concerned, but will often include your name, email address, friends list,
profile picture as well as other information you choose to make public on such social
media platform. If you login using Facebook, we may also request access to other
permissions related to your account, such as your friends, check-ins, and likes, and you
may choose to grant or deny us access to each individual permission.
We will use the information we receive only for the purposes that are described in this
privacy notice or that are otherwise made clear to you on the relevant Services. Please
note that we do not control, and are not responsible for, other uses of your personal
information by your third-party social media provider. We recommend that you review
their privacy notice to understand how they collect, use and share your personal
information, and how you can set your privacy preferences on their sites and apps.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the
purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting or other legal requirements). No purpose in
this notice will require us keeping your personal information for longer than the period
of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information,
we will either delete or anonymize such information, or, if this is not possible (for
example, because your personal information has been stored in backup archives), then we
will securely store your personal information and isolate it from any further processing
until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed
to protect the security of any personal information we process. However, despite our
safeguards and efforts to secure your information, no electronic transmission over the
Internet or information storage technology can be guaranteed to be 100% secure, so we
cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third
parties will not be able to defeat our security, and improperly collect, access, steal,
or modify your information. Although we will do our best to protect your personal
information, transmission of personal information to and from our Services is at your
own risk. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18
years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By
using the Services, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the Services. If
we learn that personal information from users less than 18 years of age has been
collected, we will deactivate the account and take reasonable measures to promptly
delete such data from our records. If you become aware of any data we may have collected
from children under age 18, please contact us at [email protected].
If you would at any time like to review or change the information in your account or
terminate your account, you can:
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account
and information from our active databases. However, we may retain some information in
our files to prevent fraud, troubleshoot problems, assist with any investigations,
Cookies and similar technologies: Most Web
browsers are set to accept cookies by default. If you prefer, you can usually choose
to set your browser to remove cookies and to reject cookies. If you choose to remove
cookies or reject cookies, this could affect certain features or services of our
Services. To opt-out of interest-based advertising by advertisers on our Services
further information, please see our Cookie Notice:
Opting out of email marketing: You can
unsubscribe from our marketing email list at any time by clicking on the unsubscribe
link in the emails that we send or by contacting us using the details provided below.
You will then be removed from the marketing email list — however, we may still
communicate with you, for example to send you service-related emails that are
necessary for the administration and use of your account, to respond to service
requests, or for other non-marketing purposes. To otherwise opt-out, you may:
- Contact us using the contact information provided.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a
Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy
preference not to have data about your online browsing activities monitored and
collected. At this stage no uniform technology standard for recognizing and implementing
DNT signals has been finalized. As such, we do not currently respond to DNT browser
signals or any other mechanism that automatically communicates your choice not to be
tracked online. If a standard for online tracking is adopted that we must follow in the
future, we will inform you about that practice in a revised version of this privacy
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific
rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits
our users who are California residents to request and obtain from us, once a year and
free of charge, information about categories of personal information (if any) we
disclosed to third parties for direct marketing purposes and the names and addresses of
all third parties with which we shared personal information in the immediately preceding
calendar year. If you are a California resident and would like to make such a request,
please submit your request in writing to us using the contact information provided
If you are under 18 years of age, reside in California, and have a registered account
with a Service, you have the right to request removal of unwanted data that you publicly
post on the Services. To request removal of such data, please contact us using the
contact information provided below, and include the email address associated with your
account and a statement that you reside in California. We will make sure the data is not
publicly displayed on the Services, but please be aware that the data may not be
completely or comprehensively removed from all our systems (e.g. backups, etc.).
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with
We may update this privacy notice from time to time. The updated version will be
indicated by an updated "Revised" date and the updated version will be effective as soon
as it is accessible. If we make material changes to this privacy notice, we may notify
you either by prominently posting a notice of such changes or by directly sending you a
notification. We encourage you to review this privacy notice frequently to be informed
of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access
to the personal information we collect from you, change that information, or delete it
in some circumstances. To request to review, update, or delete your personal
information, please visit: