Delivery & Return

Delivery & Return

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Express Delivery

All products you have purchased from our website have shipping rules so when you type your address and enter your correct data, you’ll be responsible for the products. The process of receiving your product is done through your physical possession or as soon as it is delivered in accordance with the delivery instructions. If you have received a shipping confirmation but have not reached your products, please confirm that you are in line with the delivery times provided to you by email to confirm your shipment.

Shipping Policy

Delivery time is determined according to your area

Shipping charges

Shipping fees are calculated according to your area and the value of your order

Returns and Refund Policy

You can return products you have purchased from the ZumraFood website only if you have purchased products from a retail store or another website Products must be returned to the store or original location from which they were purchased. If you are not satisfied for any reason with your ZumraFood products, please follow our returns procedures, so that we can help you exchange or refund your order.

If the products are returned to us, they must be unused, in addition to placing them in the original packaging, and must be kept until we come and if the products are damaged or failed to do so will be withheld or incurred, and you must make sure that your return package is packed and preferably in its original box. We will refund all funds received from you within 3 working days from receiving the products.

Any claim for any item is to be requested within 14 days of placing the order, except if you didn’t like the product, the claim should be within 1 day of receiving the order.

Any claim for any frozen item is to be requested within 1 day of receiving the order.

In any refunding case, the voucher is only created when customer has paid in cash and the amount is less than 250 EGP.

If the amount is more than 250 EGP or the customer paid by credit card, there are 2 options will be provided to the customer, either to get a voucher or a bank transfer that takes 14 to 21 working days to reflect in their bank account.

If the voucher is created by specific discount percentage, it can’t be applied to offers.

If the voucher is created by specific amount of money, it could be applied to offers.

Returns & Refund

When I can return items & get refunded?

Changed their mind or didn’t like the product:

The claim has to be submitted within only 24 hours, then the order has to return to the warehouse to confirm that items are in their original state.
When refunding, the return shipping fees will be deducted and instead, refunded customer will get a voucher to use later on our website with the same amount.

A product has a problem:

The customer should send pictures of the items showing the problem in the product. The order has to return to the warehouse to confirm that this problem is a manufacturing one.
After warehouse confirmation the customer will be refunded with the full amount of the order with no charges for the return shipping fees.

A problem with the order due to delivery mishandling:

The customer should send pictures of the received items state before using them.
After the confirmation that this case is a delivery mishandling one. The items will be returned and the customer will be refunded the items’ amount with no charges for the return shipping fees.

Exchange

When I can Exchange items?

In case you ordered something by mistake or didn't like the product:

The undesired/wrong items will be returned to the warehouse to confirm that items are in their original state.
The customer should be refunded the amount including the return shipping fees in a form of a voucher with the amount to be used to order the desired item.

Compensation

What happens if I received the order missing an item or more:

After getting back to the warehouse and having the confirmation that there was a missing item.
The customer will get the missing item in a new order without new shipping fees or he/she can get a voucher with the amount of the item plus shipping fees.

How to make a return request?

You can contact our Customer Service team directly on

(+20) 103 332 3292
(+20) 103 332 3293

You can send us an email with your order number and phone on

[email protected]

If there’s a problem and isn’t resolved by customer service Please Send us on this
Email: [email protected] and it’ll be resolved immediately.

ZUMRA is always honored to serve you
and is fully prepared to meet all your wishes.