Delivery & Return
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All products you have purchased from our website have shipping rules so when you type your address and enter your correct data, you’ll be responsible for the products. The process of receiving your product is done through your physical possession or as soon as it is delivered in accordance with the delivery instructions. If you have received a shipping confirmation but have not reached your products, please confirm that you are in line with the delivery times provided to you by email to confirm your shipment.
Delivery time is determined according to your area
Shipping fees are calculated according to your area and the value of your order
If the voucher is created by specific amount of money, it could be applied to offers.
When I can return items & get refunded?
A problem with the order due to delivery mishandling:
The customer should send pictures of the received items state before using them.
After the confirmation that this case is a delivery mishandling one. The items will be returned and the customer will be refunded the items’ amount with no charges for the return shipping fees.
When I can Exchange items?
In case you ordered something by mistake or didn't like the product:
The undesired/wrong items will be returned to the warehouse to confirm that items are in their original state.
The customer should be refunded the amount including the return shipping fees in a form of a voucher with the amount to be used to order the desired item.
What happens if I received the order missing an item or more:
After getting back to the warehouse and having the confirmation that there was a missing item.
The customer will get the missing item in a new order without new shipping fees or he/she can get a voucher with the amount of the item plus shipping fees.
ZUMRA is always honored to serve you
and is fully prepared to meet all your wishes.